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Lighthouse played a key role in Zendesk’s expansion into San Francisco’s Mid-Market neighborhood, helping the company navigate an especially complex political and community landscape. In 2014, Lighthouse negotiated a landmark community benefits agreement between Zendesk, the City of San Francisco, and local stakeholders — a critical step in securing support for the company’s relocation to a new headquarters in the heart of the city. The agreement reflected Zendesk’s commitment to being a responsible and engaged corporate neighbor while ensuring its operational goals could move forward without friction. Lighthouse helped craft a thoughtful approach that balanced neighborhood investment with business flexibility, laying the foundation for Zendesk’s continued success in San Francisco.
Following the relocation, Lighthouse continued to support Zendesk with ongoing public affairs and political strategy by facilitating relationships with key City officials, first responders, and local street ambassadors. This helped improve street-level conditions around Zendesk’s headquarters and directly enhanced the day-to-day experience for employees. In 2019, Lighthouse led a broader civic engagement effort on behalf of the company, organizing fireside chats with political candidates and fostering dialogue between Zendesk leadership and San Francisco policymakers.
Through strategic advocacy, relationship-building, and proactive issue management, Lighthouse positioned Zendesk as a thoughtful civic partner in one of the city’s most dynamic and challenging neighborhoods.
